Category Archives for "telecom systems"

Top Mobile/Telecom News Stories of the 2020s So Far (Part 2)

Telecommunications technologies are a moving target—always evolving, expanding, improving. Even the numerous “black swan” events we’ve seen since the new decade began have done relatively little to harm market growth or the development of newer, faster devices and systems that can help Orange County business owners. Let’s continue our look at some of the most important headlines from the past couple of years concerning telecom, VoIP, and mobile technologies.

Wi-fi 6 Quietly Moves to the Forefront

Amid all of the upheaval and global crises of the past couple of years, you might have missed the fact that a newer, faster wi-fi protocol has quietly been infiltrating the market. Wi-fi 6, as it is called, is replacing the older standards of 802.11n and 802.11ac that have been in use for several years. Wi-fi 6 also marks the dawn of a new naming system for wi-fi standards (using the old system, it would be named 802.11ax) in hopes that the public will be able to understand better what version they’re using.

Wi-fi 6 is not only faster, but it also performs better in times of higher congestion, so users have fewer slowdowns. It was first introduced in 2019, and compatible devices began hitting the market starting in 2020. If you’ve bought a new smartphone, computer, tablet, or router in the past two years, chances are you’re already using wi-fi 6 without realizing it.

Are We Headed for 6G Networks?

Much of America is just now getting acquainted with 5G broadband cellular networks, with 5G phones just now starting to become more mainstream. So why are we already talking about 6G when most of us don’t even have 5G yet? (That’s technology for you.)

It’s true. While we probably won’t see it for years, reports say that 6G technology is already in the research stage. As much as 5G users report an increase in speed and reliability with their cellular networks, early estimates say that 6G will operate at about 100 times the speed of 5G. Don’t get too excited, though. If it indeed comes to market, experts believe we won’t see 6G introduced until around 2030.

If you’re looking for the best Los Angeles VoIP service for your growing business, look no further. NetServ can help you get hooked up with reliable business VoIP phone service and other network solutions perfectly tailored to your needs. Call 1-877-NetServ to learn more.

Top Mobile/Telecom News Stories of the 2020s So Far (Part 1)

Despite the crises of recent years (and in some cases, because of them) communications technologies continue to develop at an amazing rate. Orange County business owners would do well to keep up with current trends in mobile, VoIP, and other telecom technologies—not only to see how current events might affect them, but also to stay informed about new tools that might make their businesses run more efficiently. It’s still early in the decade, but let’s take a look at some of the most important news stories so far relating to telecom and mobile technologies.

Pandemic, Supply Chain Woes Affecting Product Availability

Even as more of us are relying on VoIP and mobile devices than ever before, supply chain issues triggered by the pandemic may make some devices harder to get for a while—and more expensive when we do get them. Since the pandemic began in 2020, a combination of manufacturing slowdowns and trade disputes have resulted in shortages of microprocessors and graphics chips that many new devices require to operate. This has been causing delays and shortages in everything from smartphones and tablets to new and used cars. Even in cases where manufacturing has picked up, global shipping disruptions have caused huge backlogs in the major ports that receive these parts, sometimes causing cargo to sit in the harbor or on the docks for months before it can be processed. Experts believe this trend may last well into 2021 and even next year, so if you’re looking to buy new devices over the next year—be prepared to wait.

VoIP Market Forecasts Adjusted for Major Growth Following the Pandemic

It’s no secret that within the telecommunications sector, a silver lining of the pandemic was a huge spike in demand for business VoIP systems and other tools for remote communication and workflow. Market analysts have since adjusted their forecasts for the VoIP market with COVID-19 as a factor. The result: Watch for continued massive growth of this market—by at least 10 percent per year—through 2024 and beyond. For you as a small business owner in Orange County, this growth means competition, and competition means bargaining power. So watch for more features to be available for less money in the years to come.

Whatever your telecommunications needs, NetServ has the expertise and resources to set up your Orange County business with the best VoIP service suited to your needs. Call 1-877-NetServ to learn more.

All You Need to Know About Security for Small Business VoIP Phone Systems (Part 1)

Among small business owners thinking about switching to VoIP phone service, one of the most common concerns for small business VoIP, is VoIP security. The concerns are both understandable and valid. With all the news we hear about security breaches on computer networks—from cyberattacks to hacking to phishing—it begs the question: wouldn’t a phone system that uses the internet be susceptible to the same kinds of attacks?

Let’s start with the good news: VoIP systems in general are quite secure nowadays. Most VoIP providers have already put the necessary safeguards in place to make sure your phone system, your network, and your personal data are all kept safe. That said, it’s important to remain diligent with your own VoIP security—the same as you should with your IT systems in general. Let’s begin our discussion by exploring some of the most common VoIP security issues faced by small businesses today, then talk about the steps you can take to keep your phone network safe.

Common VoIP Security Threats

Just as hackers are constantly inventing new ways to exploit computer systems, they’re also interested in finding and exploiting the vulnerabilities of VoIP business phone systems. And as with many computer breaches, some of the VoIP vulnerabilities actually depend on the user’s response to the threat, rather than the system itself. (For example, using easy-to-guess passwords or falling prey to a phishing scheme.) Let’s talk about some threats to look out for.

  • DoS (Denial of Service) attacks. In the same way that networks can be shut down by an overwhelming amount of incoming requests, a VoIP phone service for business system, may be overloaded in the same way, causing dropped calls, reduced call quality, and a disruption of phone service.
  • Toll fraud. Hackers sometimes break into VoIP business phone systems and use the service to make international calls that may generate a toll for use. (Getting an exorbitantly large phone bill is a dead giveaway for this kind of attack.)
  • War dialing. Just as with toll fraud, hackers can break into a VoIP system and use it to dial thousands of random numbers looking for interesting connections. (You may experience the other side of this tactic when you answer random spam calls with no one on the other line. If you dial the number back (you shouldn’t), you might find a person on the other end who has no idea their phone number was used to make the call.)
  • Call interception. Hackers may occasionally listen in on your calls, sometimes to mine sensitive information they can then use against you.
  • “Vishing.” This is basically the same as “phishing,” except it’s via phone rather than email. Someone calls you from a seemingly trusted Caller ID, alerts you of a “problem” and tries to get you to divulge sensitive information over the phone.
  • Viruses and malware. VoIP business phone systems can be susceptible to viruses just as other software systems can, which can result in anything from malfunctions to data mining to a complete shutdown of service.

These security risks aside, Orange County, Los Angeles, San Diego, Riverside, San Bernardino and Inland Empire small business owners can rest assured knowing that NetServ business VoIP phone services has abundant security features in place to prevent these and other VoIP security threats. Call 1-877-NetServ to learn more.

Training Your Team on Best VoIP/Telecom Practices for Your Orange County Business (Part 2)

Modern communications technologies like VoIP have given Orange County small businesses like yours the ability to compete alongside much larger companies in the digital age. The best way to make the most of these technologies is to set up a “best practices” policy and get your team on board with it—but that’s just the first piece of the puzzle. Your next objective is to create some safeguards around your VoIP/telecom system to ensure it meets the demands of your business consistently and seamlessly. Your team needs to be familiar with these safeguards, as well, so in the event that you can’t be at the helm (due to emergency, vacation, or whatever), the system won’t break down at the first sign of trouble.

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Training Your Team on Best VoIP/Telecom Practices for Your Orange County Business (Part 1)

If you’re like many Orange County business owners, you’ve already begun to appreciate the value of VoIP technology and related communications solutions for your business—especially in times that require your workforce to be more mobile and agile. You understand how to leverage these tools to your company’s best advantage—but that doesn’t mean your team does. The one thing that can make your current VoIP and IT setup more effective is to make sure your team members know how to utilize it well. This is especially important in times when you’re not in immediate contact with your team—for example, when working from home or on vacation. Let’s discuss some practical strategies for training your team to optimize their use of your VoIP and telecom systems.

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Top Small Business Telecom/VoIP News Stories of 2020 (part 1)

No matter how you slice it, 2020 has been a remarkable year—one full of twists, turns, setbacks, and in many cases, pain. The global COVID-19 pandemic has caused many Orange County small businesses to think on their feet, coming up with creative ways to survive during what is now likely to be repeat shutdowns. Indeed, the impacts of coronavirus on business have dominated news headlines this past year, and one of the critical factors is the role of IT and VoIP technologies. Let’s take a look back at some of the key news stories of 2020 related to small business telecom.

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How VoIP Can Protect Small Business Security While Working Remotely

The good news is you’ve figured out how to keep your Orange County business functional during the international COVID crisis by having your team work remotely from home. The bad news is that working remotely can present a wide range of security headaches. Having everyone use their own home Internet and/or VoIP services to conduct business creates a logistical nightmare with security because at best, the safety protocols are different for each system, and at worst, some people may be working on completely vulnerable networks. All it takes is one vulnerability to wreak havoc across your whole business.

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Traditional Phones Vs. VoIP for Small Business

Many small businesses have already made the switch from traditional phone service to VoIP (Internet phone service)—but does that mean it’s the right move for your business? What are the pros and cons? What do Orange County businesses gain by switching to VoIP? What, if anything, do they lose? Many business owners hesitate simply because they don’t understand the differences between traditional phones versus VoIP, or what advantages there would be to switching. To clear up some of the confusion, let’s discuss a few different factors business owners deal with and how each type of phone service rises to the challenge.

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Is It Time for Your Orange County Business to Transition to VoIP?

Your Orange County business is growing and flourishing; you’re seeing an increase in clients and revenue, you’re having to hire more staff to accommodate the work load. It’s all great news, but there are some growing pains involved with it. In today’s instant digital world, standard land-line phone systems can be cost-prohibitive and actually hinder you from staying competitive.

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After You Migrate to VoIP, Do These Things ASAP

You’ve taken the leap. You’ve evaluated the pros and cons, you’ve selected a provider, you’ve purchased the equipment, you’ve upgraded your Internet service, and you’ve successfully migrated your office from PBX to a VoIP telephone system.

Congratulations! Now what?

VoIP phone service is about much more than using the Internet to talk on the phone. It’s a whole new world of features and options, from the way transferring calls to video conferencing and much more. Once you have your system up and running, follow this checklist to get the most out of your new service.

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