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How Enterprise Companies Use VoIP Service Differently than Your Small Business

These days, more and more businesses are seeing the advantage of switching out their traditional phone systems for Voice-over-Internet Protocol (VoIP) systems. In fact, nearly one-third of all companies now use VoIP phone service for business. While the majority of these are small businesses, the fact is that VoIP is a great tool for businesses of any size. As more enterprise companies discover VoIP, they’re figuring out how to use it more efficiently and profitably than their small-business counterparts. Let’s talk about what your larger competitors are doing with VoIP that you probably aren’t—and what you can do to become more competitive. 

Large Businesses Make the Most of VoIP Features 

Perhaps the most important way enterprise companies use VoIP better is that they utilize many features that you probably do not. Features like call forwarding, call park, auto-attendant, call screening, on-hold music, queue callback, and many other VoIP features are affordable and easy to use once you learn them. Chances are your larger competitors are making the most of these services, making themselves more productive and profitable. 

Large Businesses Integrate VoIP with Other Applications 

Another huge benefit of VoIP systems is how well they integrate with other applications. Your larger competition has most likely integrated their VoIP with their CRM and other applications, allowing them to take and process calls without ever leaving their CRM interface. They probably have also utilized a Unified Communications system which allows them to combine their phone, videoconferencing, and messaging seamlessly–all of which saves time and money and helps boost revenues. 

Large Companies Have a Full-Time IT Staff 

Whether they’re using cloud computing services or on-site servers, large enterprise companies take their IT networks seriously, including their VoIP service. Many of them keep a full-time IT staff on hand to maintain, troubleshoot, and scale their network as they grow. This should come as no surprise to smaller businesses who can’t necessarily afford full-time IT, but the end result is that large companies experience very little downtime–and therefore can be more present for their customers. 

How You Can Use VoIP to Be More Competitive 

If you feel overwhelmed and demoralized by the advantages we’ve described above, take heart. Even if your business is small, you can use VoIP in many of the same ways as your larger counterparts to give yourself a more competitive edge. Here’s how: 

  • Utilize more features. Even VoIP systems for small businesses offer extensive features at an affordable price, and these systems are easily scalable. Start learning and taking advantage of these features, and you’ll be able to function with the same level of professionality as your larger competitors. 
  • Integrate VoIP with your other business systems. You can develop an elegant integration between VoIP and CRM, accounting programs like QuickBooks, email platforms like Gmail, and more. Integrations are easy to create–especially with cloud computing services that don’t require any programming skills at all. 
  • Hire a managed IT service. You can’t afford a full-time IT staff, but the fact is you don’t need one to be competitive. A managed IT service can be your own 24-7 help desk, monitoring, troubleshooting, and maintaining your network in the background at very affordable rates. 

If you’re an Orange County small business looking for ways to utilize business VoIP to become more competitive, NetServ can help. To learn more about our VoIP service for business and managed IT services, call 1-877-NetServ today. 

quickbooks security concerns

QuickBooks IT Vulnerabilities: What Accountants Need to Know

Accountants and small accounting firms face an ongoing conundrum today when it comes to IT security. They are required to work with online access and cloud-based systems which can be subject to cyberattack and hacking—yet they are expected to guard their clients’ personal data at all times. QuickBooks, the software of choice for many accountants, presents its own set of vulnerabilities when personal data is transmitted online—not due to its weaknesses as a system, but simply due to the fact that it carries personal financial information, which frequently makes it a target.

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A Short and To-the-Point Small Business VoIP Buyers Guide

So you’ve decided that a Voice over Internet Protocol (VoIP) phone system is the best move for your small business—but now the real decision making begins. In recent years, VoIP has become so popular that carriers and vendors have flooded the marketplace, offering a huge array of plans, equipment, accessories, etc. How can you figure out the best solution for your company’s needs?

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How Bad Guys Use VoIP—and How to Protect Yourself from VoIP Scams

With every new technology that thrills us with its possibilities, there is also the accompanying fear that the same new tech can be hijacked to exploit the unsuspecting consumer. VoIP has become a mainstay for small business communications for many good reasons—but it’s also become a breeding ground for bad guys to create new scams and hacking techniques to steal personal information, and ultimately money. Let’s look at some ways these new cybercriminals misuse VoIP and how you can safeguard your business from them.

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3 Reasons Going VoIP Can Save You That Most Precious of All Commodities—Time

“Time is money.” Never has that old adage been truer than the modern day. At a time when a matter of minutes can mean the difference between making a deal and missing an opportunity, instant connectivity matters more now than ever. Fortunately, Voice-over-Internet Protocol (VoIP) technology is helping small business owners remain competitive, not just in cost savings but also in redeeming and reclaiming time. Let’s look at three ways going VoIP can save precious time, which you can turn into actual money.

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Here’s How Switching to VoIP Can Save Your Small Business Money

Small businesses are switching from traditional landlines to VoIP at an incredible clip these days. In fact, according to data compiled by The VoIP Report, 70 percent of businesses now report using cloud-based unified communications (including VoIP services), while standard telecommunications services are losing about 700,000 customers a month. Aside from the many benefits of mobility and instant communication options VoIP provides, one of the biggest reasons to make the switch from landlines is the cost savings, which The VoIP Report estimates as about 45 percent for the average small business. Let’s look at some specific ways your small business can save money by switching to VoIP services.

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How Switching to VoIP Can Save Your Small Business Money

To suggest Internet-based VoIP phone service is taking over the world would be an understatement. According to numbers compiled by The VoIP Report, the Internet phone service market is predicted to grow by at least 10 percent per year, until 2021. For small businesses, one of the biggest driving factors behind this growth is finances: For any business operating on a budget, options that offer more services for less money are highly attractive. And VoIP in particular can provide a huge array of services for a fraction of cost on the standard Public Switched Telephone Network (PSTN). However, the savings don’t even end with the services themselves. Let’s look at a few other ways your company can save by switching to VoIP.

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Limitations to VoIP and How to Overcome Them

For many small businesses these days, switching their phone service from the standard landline telephone to Voice over Internet Protocol (VoIP) makes sense from both an economic and technological point of view. However, VoIP also has some disadvantages, and you may need to take steps to compensate until the technology catches up. Let’s explore three prominent limitations of VoIP and what you can do about them.

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What Will the Future of VoIP Look Like?

Voice over Internet Protocol (VoIP) has come a long way since its initial development in 1995. As a method for transmitting vocal signals as data over the Internet, VoIP has moved past Internet voicemail and Internet-based telephone to videochat, video conferencing and much more. What will the future of VoIP look like, and, more importantly, what ramifications could new developments have for your business? Let’s explore some possibilities.

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5 Business Technology Podcasts Worth Listening To

Technology is revolutionizing just about everything in our world, including the way we all do business.

However, if you’re looking into the latest tech trends—like VoIP, VR, smart technology and digital centralization—to enhance your business, it can be difficult to keep up. To that end, we’ve curated five must-listen podcasts that discuss tech trends to help keep your business current in the digital age.

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