All Posts by Renata Krzeczkowski

VoIP – What is this Business Phone System?

Is your traditional phone system a risk to your business?

It’s time to finally see a new way of looking at your business communications.

Your old phone system has served you well all these years to make and receive calls, but is it limiting your ability to do more with lower costs and help your business? Are you able to use applications that can help manage your business more effectively?

Does it provide flexibility and increase productivity?

Voice over Internet Protocol (VoIP) technology makes communication over the Internet not only very cost effective, but allows you to finally see and hear what is going on when a customer calls your company.

Increased Functionality and Productivity

VoIP phone service for business does more than increase savings by lowering costs. It allows small businesses to use enterprise features, such as:

  • Call recording functionality – Record calls for quality and training
  • Listen and monitor calls live – Great for training new employees and customer satisfaction
  • Voice mail to email – Listen to your voicemail on your computer or smartphone
  • Call reporting – Monitor employee performance on the phone
  • E-fax services – Send and receive faxes using your email
  • Conference Bridge – Easily setup conference calls
  • And much more

All of these features help you understand and manage your business communications more effectively.

(VoIP) telephone systems provide many competitive advantages for Southern California (i.e., Orange, Los Angeles, Riverside, Upland, San Bernardino and San Diego Counties) small businesses—but not every VoIP system is alike. When making the switch to business VoIP phone service, one of the most important decisions you will make is whether to go with hosted VoIP or a regular, on-premises VoIP system. Let’s explore the differences between these systems and discuss some of the pros and cons of each so you can make an informed decision about which is right for you.

Hosted VoIP

With hosted VoIP business phones, you get all the features, functionality, and flexibility of an on-premises system, but instead of housing the hardware, you pay a monthly fee to access business VoIP phone service via your Internet connection, and the servers and other equipment are housed off-site by your provider. The advantages of hosted business VoIP phone service include a lower up-front cost, plus the fact that the provider handles all maintenance, repair, upkeep, and upgrades of the equipment at their own expense, and if something goes wrong, they are responsible to fix it. Additionally, hosted business VoIP phone systems can easily scale up or down to accommodate the changing needs of your business.

Which VoIP System Is Right for You?

Choosing between regular and hosted business VoIP phone service, will depend on such factors as the size of your company and your ability to handle your own IT. If you have the space and budget to maintain the equipment, or if you simply want more long-term control over the configuration, an on-premises VoIP phone system might be a good option for you. For smaller businesses with lower overhead who want business VoIP phone service functionality without having to maintain the equipment, hosted VoIP phone service may be the best solution, NetServ can help you make the transition to business VoIP phone service and start helping your business grow. We have helped many businesses take advantage of using a VoIP phone system and lower costs with increased functionality.

Whichever you choose, NetServ can help your business with a VoIP system tailored to serve your needs. To learn more, call 1-877-NetServ (638-7378).