1. Overview Integrated Service Solutions, Inc. (“NetServ,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website at issnetserv.com or interact with us through our services, including SMS messaging. Please read this Privacy Policy carefully. By using our website or services, you agree to the practices described herein. We may update this policy at any time; continued use of our services after changes are posted constitutes your acceptance of those changes.
2. Personal Information We Collect We collect personal information for a variety of reasons, including: •Processing your service orders and requests •Providing technical support services •Personalizing your experience with our services •Credit applications for becoming a client •Processing job applications •Communicating with you via SMS, email, or phone
We collect information in the following ways: •Directly from you when you provide it – when you contact us, submit a form, sign up for communications, or request a service. •Automatically as you use our website – through cookies and similar technologies that collect non-identifying usage data such as pages visited, browser type, and IP address. •From third parties – such as partners or vendors, only where they are legally permitted to share that information with us.
We will use your personal information only for the purpose it was collected and will not use it for a different purpose without first asking for your permission. We will inform you of the purpose for collecting personal information at the time of collection.
3. How We Use Your Information We use the information we collect to: •Provide, operate, and improve our services •Respond to customer service inquiries and provide technical support •Send service-related communications, updates, and alerts •Process transactions and fulfill service agreements •Maintain the security of our systems and prevent fraud •Comply with applicable laws and regulations •Analyze website usage to improve user experience
We do not use your personal information to develop, improve, or train generalized artificial intelligence or machine learning models.
4. SMS Messaging Integrated Service Solutions, Inc. uses SMS messaging solely to provide customer support and respond to service inquiries from active customers. The following terms apply to our SMS communications:
1.You will receive direct SMS messages from Integrated Service Solutions, Inc. to answer your questions and provide customer service and support. 2.You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. 3.If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected]. 4.Carriers are not liable for delayed or undelivered messages. 5.Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interactions with us. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 6.If you have any questions regarding privacy, please read our privacy policy at issnetserv.com/privacy-policy.
We collect your phone number and SMS message content solely to provide customer support. This information is retained only as long as necessary to fulfill those purposes or as required by law.
5. How We Share Your Information We do not share, sell, barter, or give your personal information to any other entity or organization, with the following limited exceptions: •Service providers and vendors – who assist us in operating our business (such as website hosting, IT services, or customer support tools), under confidentiality agreements that restrict their use of your information. •Legal requirements – when required by law, court order, or governmental authority. •Protection of rights – when necessary to protect the rights, safety, or property of NetServ, our clients, or the public. •Business transfers – in connection with a merger, acquisition, or sale of business assets, where your information may be transferred as part of that transaction.
SMS opt-in data and consent: We do not share your phone number or SMS opt-in consent with third parties for marketing or any other purpose. All SMS opt-in data and consent information is excluded from any third-party sharing arrangements, except as required by aggregators and providers of text message services necessary to deliver your messages.
6. Data Retention We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period, we consider the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements. In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use that information indefinitely without further notice.
7. Children’s Privacy We do not knowingly collect, use, or disclose personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you are under 13, do not provide any personal information to us. If you become aware that a child under 13 has provided us with personal information, please contact us at [email protected].
8. Data Security We are committed to protecting your personal information against unauthorized access, use, or disclosure. We implement reasonable administrative, technical, and organizational security measures appropriate to the nature of the information we hold. No technology or data transmission can be guaranteed 100% secure. If you believe your interaction with us is no longer secure, please notify us immediately at [email protected].
9. Cookies and Website Tracking We may collect information about your use of our website through cookies and similar technologies. Cookies are small data files placed on your device that help us understand how visitors use our site and improve your experience. You may turn off cookies in your browser settings at any time. Disabling cookies may affect the functionality of certain parts of our website.
10. California Privacy Rights (CCPA) This section applies to California residents. Under the California Consumer Privacy Act (“CCPA”), California residents have the following rights: •Right to Know – You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as how we use and share it. •Right to Delete – You have the right to request deletion of your personal information, subject to certain exceptions (such as information needed to complete a transaction or comply with a legal obligation). •Right to Correct – You have the right to request correction of inaccurate personal information we hold about you. •Right to Opt Out of Sale – We do not sell your personal information. You have the right to opt out of the sale or sharing of your personal information for cross-contextual targeted advertising. •Right to Non-Discrimination – We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, contact us using the details in Section 12 below. We may ask you to verify your identity before fulfilling your request. You may also designate an authorized agent to make a request on your behalf. Categories of personal information we collect from California residents include: identifiers (name, email, phone number, IP address), commercial information (service history), and internet activity (website usage data). We do not collect sensitive personal information such as Social Security numbers, financial account information, biometric data, or geolocation data.
11. Your Rights and Choices Regardless of your location, you may: •Request access to the personal information we hold about you •Request correction of inaccurate personal information •Request deletion of your personal information, subject to legal retention requirements •Opt out of SMS communications at any time by replying STOP •Disable cookies through your browser settings
To exercise any of these rights, please contact us using the information in Section 12 below.
12. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Integrated Service Solutions, Inc. Website: issnetserv.com Email: [email protected]
We will respond to your request within a reasonable timeframe and in accordance with applicable law.
