How VoIP Can Protect Small Business Security While Working Remotely

The good news is you’ve figured out how to keep your Orange County business functional during the international COVID crisis by having your team work remotely from home. The bad news is that working remotely can present a wide range of security headaches. Having everyone use their own home Internet and/or VoIP services to conduct business creates a logistical nightmare with security because at best, the safety protocols are different for each system, and at worst, some people may be working on completely vulnerable networks. All it takes is one vulnerability to wreak havoc across your whole business.

While placing everyone on the same secure system might be a challenge, one way to add security while working remotely is by having everyone utilize your company’s VoIP telephony while conducting company business. Let’s look at some of the ways VoIP technology can make your remote workforce more secure.

VoIP Can Be Password Protected

Granted, as an online technology, VoIP can theoretically be compromised the same as any other online system—as demonstrated by the proliferation of “Zoombombing” that took place early on in quarantine. However, those types of intrusions can be all but eliminated by using tools like strong password protection and multi-step authentication (Zoom now requires password access for all video calls, for example). By placing your remote team on the same VoIP system with the same password protocols, you have more confidence in the security of your communications, and you have more ability to identify and deal with potential breaches.

VoIP Uses Temporary Connection Points

One advantage of VoIP calling is that it operates on virtual start and end points that last only for the duration of the call. There is no start point until the call begins, and the connection point disappears when the call ends. This fact makes VoIP calls more secure even than email because hackers can’t find a lasting point of entry, nor can they guess when or where those connections occur.

VoIP Calls Are Anonymized

Most VoIP-hosted calls conceal the identity of the callers from hackers. While hackers also sometime utilize this feature to gain access to a system and overwhelm it with a DDoS attack, a good IT provider can implement additional security protocols to prevent such attacks.

VoIP is not a foolproof technology, any more than any other Internet-based service—but it can be a much safer alternative for communications within your Orange County business, especially when working remotely. To learn more about how we can set your business up with a secure managed VoIP solution, call us today at 1-877-NetServ.