Like most Orange County businesses, you rely on technology to stay connected and competitive—but sometimes you feel like the tech itself gets in the way of your productivity. You’re thinking about contracting a third-party IT company, but how do you know if they will be a good fit for your needs? The following list of questions should serve as a guide when vetting an Orange County IT support professional.
Do They Help You Understand the Technology?
A helpful IT professional recognizes that you’re not going to know as much about the technology as they do—nor should you be expected to. Look for a support person who seeks to bridge this gap, explaining the technology in terms you can understand rather than talking over your head.
Do They Listen to Your Needs?
There is no such thing as one-size-fits-all when it comes to IT. Your business has a unique set of needs, and you need your technology to be configured to your business, not the other way around. A good IT support professional will listen to your needs and goals so they can help you configure a system designed around those needs.
Are They Available 24/7?
Technology never sleeps. If your e-commerce website goes down even in the middle of the night, you could be losing thousands of dollars a minute in revenue. You need an IT support system that is available 24/7 with rapid response times when seconds count. Make sure you have this accessibility before hiring an IT professional or company.
Are They Proactive?
The best IT service is one that can catch and resolve small issues before they cascade into big ones. Look for an IT professional who offers constant monitoring of your equipment and performs proactive updates as needed to minimize downtime.
Do They Come Well Recommended?
Even in the digital age, word-of-mouth is still the best form of advertising. When vetting an Orange County IT support professional, never be afraid to ask for references, and take the extra step of actually calling those references. A good IT company will gladly provide this information.
NetServ offers comprehensive, 24/7 managed IT support to Orange County business, and our team is staffed with proven professionals who are customer-focused. To learn more about how we can help, call us at 1-877-NetServ.