Telecom/VoIP Solutions to Give Your Small Business a Competitive Advantage in 2021 (part 2)

No matter what difficulties your Orange County small business faced last year, there are many technological options at your disposal to help you find a competitive footing in 2021. Let’s explore some examples of how you can leverage the most current VoIP advances to position your business for greater success this year.

Focus on Mobile Solutions

With so many businesses forced to operate remotely last year (and now with Orange County on yet another lockdown), mobility is an absolute must for your business to compete. Rather than continuing to adapt and re-adapt to a fluid situation, start integrating VoIP solutions that allow you and your team to remain productive from any location. Some of these solutions may include:

  • Implementing UCaaS—a move toward cloud-based VoIP via a UCaaS provider eliminates your need for infrastructure and lets your team access VoIP from anywhere.
  • Moving to 5G—integrating VoIP with mobile technology will further enhance your remote capabilities while also improving call quality and response times.

Focus on Integration

Another way to gain a competitive advantage is to integrate, integrate, integrate. The fewer platforms, plugins, or devices you have to have open, the more productive your workflow. Look for solutions that allow maximum functionality within one space. One example is cloud computing, which allows team members to access their full workstation by logging on from anywhere. Another is the integration of VoIP with WebRTC, enabling both customers and team members to make VoIP calls or video chat without leaving your website.

Focus on Automation

The more processes you can automate, the faster and more focused you will be as a company. Modern technology allows for amazing levels of automation nowadays. With the merging of AI with VoIP, you can now implement AI chatbots and virtual assistants to receive incoming calls and messages, answer questions, and address many customer issues without ever having to route the call to a live person.

By using these and other VoIP enhancements smartly, your Orange County small business can thrive in 2021. Let us help you find the best solutions to move your business forward. To learn more, call 1-877-NetServ.