You’ve taken the leap. You’ve evaluated the pros and cons, you’ve selected a provider, you’ve purchased the equipment, you’ve upgraded your Internet service, and you’ve successfully migrated your office from PBX to a VoIP telephone system.
Congratulations! Now what?
VoIP phone service is about much more than using the Internet to talk on the phone. It’s a whole new world of features and options, from the way transferring calls to video conferencing and much more. Once you have your system up and running, follow this checklist to get the most out of your new service.
Check Your Network Security
Hopefully, you already have cybersecurity measures in place to protect your business’s data and network. (e.g., firewall, private network). But if you haven’t, doing so is all the more critical now. If your system gets hacked or brought down, you don’t just lose your data—you lose your phone service, too.
Have your IT professional evaluate your Internet security to make sure you have all the necessary safeguards in place, and continue monitoring, updates and upgrades going forward.
Get to Know Your Features
Your VoIP system probably comes with an array of features you haven’t used before. VoIP service probably costs much less than your PBX phone system, so perhaps you haven’t thought about using these extra tools. However, you’re still paying money for those features, and you should use them. Not only will they make your life much easier, but, in many cases, they can help improve your sales and increase revenue.
For example, features like hold music and “escape from the queue” add an air of professionalism for your company and improve your customers’ experience. Meanwhile, the mobile features enable you to conduct business from anywhere. Call your service provider for additional training to get the most for these features.
Decommission Your Old Phone System
Once you’ve gotten used to your new VoIP system and all its conveniences—and you’re confident that bugs or glitches have been addressed—it’s time to remove your old PBX system.
That said, we urge you not just to throw the old equipment in the trash, as e-waste is now a growing problem. Instead, find a local service who can decommission and recycle your old gear.
It may take some time to get used to your new VoIP phone system, but once you’ve gotten past the learning curve, you’ll wonder how you ever got on without it. For questions about switching to VoIP or addressing issues with your current system, call 1-877-NetServ today.