| Outsourcing key business functions
is not a new concept. Traditionally companies have looked beyond
their own resources to cost effectively obtain expertise outside
their primary line of business. Now because of the increased
dependence on technology, businesses see the importance of ongoing
maintenance and strategic planning and are applying the concept
of outsourcing to their technology infrastructure. NetServ
provides the ideal blend of services to meet the specific
technology needs of small/mid-size businesses. NetServ delivers
an array of solutions to service the needs of these businesses.
On-Site Services
On-site Services are designed to document, maintain, and optimize
every client’s IT infrastructure. The services are delivered
on a regularly scheduled basis and range from desktop support
to server and network troubleshooting. Some of our On-site
Services include:
- Network and Telecom maintenance
- Server, Desktop and laptop support
- Hardware and software installation, configuration, and
upgrades
- Data backup and storage solutions
- Internet and email connectivity, configuration and protection
- Voice and Data cabling
- Telephone and voicemail system troubleshooting
Help Desk Services
The Help Desk provides first level technical support, problem
troubleshooting and issue escalation services during normal
offices hours. The services include:
- Immediate user support for desktop operating systems,
office productivity applications, and basic connectivity
issues, telephone and voicemail support.
- Technical experts, state-of-the-art problem resolution
tools, and comprehensive documentation to facilitate user
productivity
Project Planning & Management
There are a wide range of special technology needs and projects
that fall outside the scope of standard ongoing maintenance
and support. NetServ offers a neutral approach to project
management coordinating with other vendors and partners to
achieve a successful common goal. Services that include project
management include:
- Telecom IP/PBX and Network System relocation
- New business startup
- Voice and Data Cabling infrastructure
Design and Implementation
Services range from voice and data cabling infrastructure
design to integration and implementation of an IP/PBX Telephone
system or Network System with Single LAN or Multi office WAN
connection.
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